It has been a little more than a month since some paperwork pertaining to a mortgage mysteriously disappeared from the files of the Washington Mutual Bank, but they seem strangely unworried about it. This is a multimillion-dollar mortgage we’re talking about here, and a crucial piece of paper to boot, yet no one seems perturbed. After undertaking a search operation to try and find the missing documentation (a promissory note that mentioned the borrowers commitment to pay off the mortgage), an assistant vice president gingerly drew up an affidavit that stated the document could not be found, simple as. It is an attitude that is alarmingly lackadaisical and callous, and Washington Mutual Bank are not the only ones to demonstrate it.
The year was 2006, and the handling of the matter was [...]